The Department of General Services (DGS) ensures the ongoing safety, quality, and reliability of maintenance across all District-owned assets. The extensive portfolio includes facilities such as DC Public Schools (DCPS), Department of Parks and Recreation (DPR) locations, Police Stations, Fire Stations, Special Use Facilities, Medical Centers, Warehouses, Industrial Sites, Retail Locations, Housing, Residential Buildings, Libraries, Museums, Parking Facilities, and core centers of government operations.
Recent enhancements to the DGS Public Work Order Dashboard feature:
- User-Friendly Search Features: Quick access to specific information through searches by work order number, problem type, or facility name.
- Interactive Real-Time Analytics: Comprehensive real-time analytics and customizable drill-down views for detailed performance assessments.
- Historical and Current Data: Access to a range of work order data spanning from Fiscal Year 2022 through the current Fiscal Year 2025.
Welcome to the FIRST Team’s Digital Training Library — your go-to resource for learning how to create and manage work orders in the DC Government system. Whether you’re a DCPS employee, a DGS staff member, or staff at DGS-managed locations, we’ve created step-by-step training videos tailored to your needs. These guides are designed to help you navigate the work order submission process quickly and confidently.
If you have any feedback about the dashboard or its content, please visit this link to share it.
Explore the training videos below:
- Step-by-step training video for DCPS personnel
- Step-by-step training video for DGS staff
- Step-by-step training video for staffers at DGS Managed Locations
Related Information:
- DGS School Readiness Report
- DCPS HVAC Work Orders Completed Since January 1, 2020
- DCPS HVAC Contingency Cooling List
- DCPS HVAC Equipment Condition Ratings
- DGS HVAC Safety Program Annual Maintenance
- DGS Facilities Maintenance Division (FMD) Annual Cooling to Heating System Switchover Operation
- Facilities Operations and Services
Due to District Code § 10–551.07e, work order data regarding security vulnerabilities at any client-agency facility are withheld from public view.