As the implementation agency, the Department of General Services (DGS) primarily rely on our partnership with DPR, DCPS, DHS, MPD, and other client agencies to inform us of their facility maintenance requests by placing a work order request through the DGS Work Order Management System. All work orders are under client agency prioritization review. Work that has been prioritized will be assessed and completed as soon as possible pending any constraints contingent upon budget, weather, and workforce resources.
For District government employees, staff and building managers, submit work order requests here: Government Agencies Facility Maintenance Work Order Request Form
Residents and community members are strongly encouraged to submit 311 City Service Requests for DGS. Services include ground maintenance, missed mowing, dog park maintenance, indoor/outdoor pool maintenance, spray park maintenance, playground repair maintenance requests, and overflowing recycling cans at DPR facilities. Please review DGS' Work Order Frequently Asked Questions to learn more about the work order process. To learn about our services: